Privacy Policy

WEC Bank — Money Transfer Services is a licensed Money Services Business (MSB) registered with FINTRAC under registration number M18291045. We are headquartered at:

We collect personal information necessary to provide our money transfer services and comply with our legal obligations, including:

• Identity information: Full name, date of birth, government-issued ID type and number
• Contact information: Email address, phone number, mailing address
• Financial information: Transfer amounts, currencies, payment method details
• Recipient information: Name, country, phone number, and delivery method of your transfer recipients
• KYC documentation: Identity verification documents required under FINTRAC regulations
• Usage data: IP address, browser type, pages visited, and session data collected automatically when you use our platform

We use your personal information to:

• Process and complete your money transfers
• Verify your identity and comply with Know Your Customer (KYC) requirements
• Meet our obligations under FINTRAC, PCMLTFA, and other applicable laws
• Detect and prevent fraud, money laundering, and other illegal activity
• Communicate with you about your account and transactions
• Improve our services and platform experience
• Respond to your inquiries and provide customer support

We process your personal information on the following legal bases:

• Contract performance: To provide the money transfer services you have requested
• Legal obligation: To comply with FINTRAC reporting requirements, anti-money laundering (AML) laws, and other regulatory obligations
• Legitimate interests: To protect against fraud and maintain the security of our platform
• Consent: Where you have provided explicit consent for specific uses such as marketing communications

We do not sell your personal information. We may share it with:

• Correspondent banks and payment partners necessary to complete your transfer
• FINTRAC and regulatory authorities as required by Canadian law
• Law enforcement when required by court order or legal process
• Service providers who assist us in operating our platform (under strict confidentiality agreements)
• Fraud prevention agencies to protect against financial crime

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Under FINTRAC regulations, transaction records and KYC documentation are retained for a minimum of five (5) years from the date of the transaction or the end of the business relationship, whichever is later.

We implement industry-standard technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS) and at rest
• Secure authentication and session management
• Regular security assessments and monitoring
• Access controls limiting data access to authorized personnel only

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Under PIPEDA and applicable Canadian privacy law, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent where processing is based on consent (subject to legal and contractual restrictions)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise your rights, please contact our Privacy Officer at the address below.

We use essential cookies and session storage to operate our platform securely. We do not use third-party advertising cookies. You may disable cookies in your browser settings, but this may affect the functionality of our service.

To complete international money transfers, your information may be processed in countries outside Canada. We ensure that any cross-border transfers of personal information are subject to appropriate safeguards consistent with PIPEDA requirements.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

For privacy-related inquiries, requests, or complaints, please contact us:

You also have the right to contact the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.